FAQs
Can I pause or cancel anytime?
Yes! Simply log into your customer account (by clicking on the little man icon next to the shopping cart at the top of the page on desktop, or with the "log in" button at the bottom of the menu on mobile) and you will see a button where you can manage your subscriptions, including cancelling.
If I leave the program do I still get to keep my In Store Credit?
Yes! In store credit is yours. It is updated after each month's payment goes through and is tied to your account. If you leave the program, you keep it, but will lose access to the other program perks.
How often does it renew?
The VIP Program renews monthly.
Does it renew automatically?
It will renew automatically using the same card used for the initial purchase, to change that card, log in (see instructions in the "Can I cancel anytime?" response) and you will be able to update it where you manage your subscription.
Will I be notified before it renews?
Yes, you will be sent an email a day in advance of your renewal.
What if my renewal fails, or my card connected to the program expires?
If a card fails, we will attempt it again in 2 days. This will repeat 3 times and then the membership will be canceled. Update your payment method in your user account to change the card used for membership renewal.
Can I change my membership level?
Yes, you are able to swap between programs in the "manage subscription" part of your customer profile



